|
Description |
No Plan |
Professional
$19.95 /
PC
$199 / Server |
Premium
$39.90 / PC
$299 / Server |
All Inclusive
$69.90 / PC
$399 / Server |
|
Hourly
On Site Rate |
$130 |
$110 |
$100 |
Service
Calls Free, Additional Projects and Consulting $95 |
|
Emergency Response Fee |
$160, 1
hr min.
After
hours & weekends, 2hr min. |
$120 |
$110 |
Included |
|
Emergency Response Time |
6-8 hours |
4-6 hours |
4 hour |
Under
4 hours guaranteed |
|
On-site
scheduling of technician |
3-4 days |
1-2 days |
Next Day |
Same
day |
|
Phone
and Remote Support Sessions |
$25 per
15 min. |
First 30
minutes free, then $20 per 15 min. |
Includes Unlimited 800 number help desk calls |
Includes Unlimited 800 number help desk calls |
|
24-7
Remote Monitoring
|
NOT
Inc. |
Included |
Included |
Included |
|
Executive Summary Monthly Report |
NOT
Inc. |
Included |
Included |
Included |
|
Virus
Software and Definition Updates |
NOT
Inc. |
Included |
Included |
Included |
|
Spyware
Software and monitoring/removal |
NOT
Inc. |
Included |
Included |
Included |
|
Unlimited Remote Patch Mgmt. |
NOT
Inc. |
Included |
Included |
Included |
|
Creation
of AUP (acceptable user policy) |
NOT
Inc. |
Included |
Included |
Included |
|
Quarterly review and planning meeting |
NOT
Inc. |
Included |
Included |
Included |
|
Adding
and removing users |
NOT
Inc. |
Included |
Included |
Included |
|
Asset Management |
NOT
Inc. |
NOT
Inc. |
Included |
Included |
|
Unlimited software upgrades* |
NOT
Inc. |
NOT
Inc. |
Included |
Included |
|
Firewall
Management** |
NOT
Inc. |
NOT
Inc. |
Included |
Included |
|
Printer
Management (Networked) |
NOT
Inc. |
NOT
Inc. |
Included |
Included |
|
Exchange
Server Management |
NOT
Inc. |
NOT
Inc. |
Included |
Included |
|
SQL/Oracle Server Management |
NOT
Inc. |
NOT
Inc. |
Included |
Included |
|
Installation of new hardware and software* |
NOT
Inc. |
NOT
Inc. |
NOT
Inc. |
Included |
|
Virus
REMOVAL and cleaning |
NOT
Inc. |
NOT
Inc. |
NOT
Inc. |
Included |
|
Loaner
PC/Server |
NOT
Inc. |
NOT
Inc. |
NOT
Inc. |
Included |
|
Vendor
liaison* |
NOT
Inc. |
NOT
Inc. |
NOT
Inc. |
Included |
|
Shopping
and ordering warranty parts* |
NOT
Inc. |
NOT
Inc. |
NOT
Inc. |
Included |
|
100%
No-Hassle Guarantee |
NOT
Inc. |
Included |
Included |
Included |
