Helpdesk - Products Supported

The following is a suggested list of items supported. It is not comprehensive, but shows the extent of support Sickle Brook Services, Inc. provides to its customers.

Hardware

Desktop PCs
Macintosh
Laptops
Printers
Palm Devices
Scanners
Modems
CD Burners
DVDs
USB Devices
CD/DVD Writers

Operating Systems

Windows 95
Windows 98
Windows Me
Windows 2000
Windows XP
Windows NT/2000/2003
Mac OS

Software

Microsoft Office 97, 2000, XP, 2003
MS Outlook
Front Page (98 and higher)
Publisher (2000 and higher)
Visio
NetMeeting
MS Media Player
MS Works
MS Internet Explorer
Netscape Messenger
Netscape Communicator
Netscape Navigator
pcAnywhere
Ad-Aware
Spybot Spy Sweeper
Pest Patrol
Adobe Acrobat
Adobe Photoshop
Print Shop
Eudora Mail
Corel Gallery
WordPerfect
Quattro Pro
Corel DRAW
Lotus SmartSuite
Adaptec Easy CD Creator
Norton Suite of products
MacAfee Suite
PCCillin
WinFax PRO
Winzip
CD and DVD Burning Prod

Benefits you get from using TeksOnline are:

Preventive approach and Quick Response.

Reduce IT downtime and security issues by over 70% via proactive management.
Cut the attend time to a problem to less than 5 minutes via our remote management technology.

Access to top notch expertise

Your IT infrastructure is supported by a team of highly specialized and experienced engineers working from our Network Operations Center. You are relieved from being at the mercy of a technology "generalist".

Access to superior IT Management technology

It uses TeksOnline, a high-end IT management platform being used by companies such as Sony, LG and Carnegie Mellon.
TeksOnline is an integrated set of tools to proactively monitor, manage and protect your network.

Lower and Predictable IT costs